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You do not participate in the review of the complaint and cannot present arguments after the application/complaint has been filed. The casino operator makes all decisions independently and based on information received from the technical department. This information is available when you log in to the service. A special search field facilitates the selection of a desired game. Support service operators communicate in different languages, including English, Russian and many others. The minimum deposit depends on the method of replenishment and ranges from 1 to 5 USD.

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We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino, it had been determined that the player’s bonus funds were confiscated in error. The casino had restored the bonus funds to the player’s account. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds.

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